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Cancellation Policy

Return policy:

Every time you shop with us, we strive to provide you with the best customer service. If you are not 100% satisfied with the purchased product, please let us know and we will try our best to solve the problem. 

If you have quality problems, please contact our customer service +91 7299 282930, if it is cash on delivery, your order can be returned for free.

If there is product damage, quality problem or delivery error, we will replace it 100%. Our quality team can handle complaints based on specific circumstances and decide to take action on their own. 

If we deliver the wrong item, you have the right to refuse delivery and give a full refund for the lost item. If we can only partially deliver (some items may not be available), our staff will notify you or provide replacement services for the missing items. You have the right to reject some orders before delivery. And get a refund. We are responsible for shipping/partial delivery.

 

Cancel within 10 minutes, when you placed an order:

Please call us to +91 7299 282930. Your order will be cancelled, and the money will be refunded to you in 5 business days after the cancellation request.

Order Cancellation after shipment / delivery:

Sorry, we cannot cancel the order after delivery or once the order shipped, unless there is a quality problem or the promised delivery time is not met.

 

Items that cannot be returned / exchanged:

Returns will not be accepted under the following conditions:

If original packaging is damaged or product is used

Product is returned without original packaging including price tags, labels and barcodes even if request is initiated after 10 minutes of placing the order


Can I return part of my order?

Yes, it can be returned at the merchandise level. If you have ordered multiple items, you can apply for a return/exchange/refund for each item separately. However, all returned items must be returned in full, including all components and any gifts or related items.


How will your refund amount get credited?

Payments through credit card, debit card or net banking, the refund will be processed to the same account from which the payment was made, within 5 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.


For Cash on Delivery (COD) transactions:

Please call our customer support at +91 7299 282930.

Policy about Returns, Replacements, Damaged and Refunds


How can you return an item purchased from MEATS TODAY?

Meat Today provides our customers with a convenient return policy, allowing you to apply for a return/exchange within 10 minutes of placing an order. You can return any partial or all of the products in the order, we also accept partial returns

Step 1: E-mail us to Support@meatstoday.com or call us at +91 7299 282930 within 10 minutes of receiving the order.

Step 2: Provide us your order ID details and your request to return / replace / refund your order. Kindly attach the image of the product and the invoice for our reference.

Step 3: Our delivery team will pick up the products within 1-2 hours of the same day. We will initiate the refund or replacement process only if the products are received to us with original packaging like labels and barcodes intact.

Note: Replacement is subject to the availability of stock. In case a replacement is not available, we will refund you the full amount. 

 

When will you get your refund?

For pre-delivery cancellation, we will process the refund within 5 working days after receiving the cancellation request.

If the order is cancelled after it is shipped or returned, we will process the return after receiving the product and verifying it in our store.


In case of discount vouchers or loyalty points used during placing an order

The discount coupon is a one-time, even if you cancel the order, it will be considered used.

If you used loyalty points on your order, the points will be credited to your account when cancelling your order.

 

MEATS TODAY reserves the right to cancel any order if it suspects any fraudulent transaction or breaches in the terms and conditions of using the website.


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